There’s more than one Yellow Brick Road: Conversion & Personality Types, Top 5 Tips for Keeping Everyone Happy.

 

Life would be so much easier for us marketers if there was only one type of customer, with one need and one personality type but sadly, that’s never been the case in the real world. As marketers, our jobs is to personalise the customers experience to the level where they make a real connection to the product or service we’re trying to promote.  So why on earth do we develop a one-site-fits-all website?

Now I’m not suggesting for  a minute that businesses go out and develop 4, 6 or 8 different websites to suit the various personality types, mind you, if done correctly it may boost your SEO efforts but more importantly your website should at least accomodate the various types of personalities that exist.

One of the more common personality-type testing techniques will identify the following:

Driver

Analytical

Expressive

Amiable

Let’s have a look at these more closely and see how it affects their online behaviour.

 

Driver

Typically a driver likes to be in control of most things, often fiercely driven (hence the name), they insist on the facts, getting down to business and getting on with the next thing in their busy lives.

What to Avoid.

  • Fluffy language
  • Distracting animations or auto-play videos
  • Clumsy navigation
  • Shameless self-promotion

What to include.

  • Facts and figures displayed in a succinct manner
  • Logical, clear navigation
  • images that are relevant to the content

 

Analytical

An analytical person is characterised by close attention to detail, often highly-organised and will research heavily before making a major purchase.
What to avoid

 

  • Fluffy marketing language
  • visual distractions
  • claims that have no basis
  • lack of detailed descriptions
What to include

 

  • Detailed descriptions
  • facts based on research and testing
  • Logical and clear navigation

The Expressive

An expressive person is often quite extroverted, is happy to be the centre of attention, users their hands a lot when talking and can be seen a quite emotional as the show their feelings quite readily
What to avoid.

 

  • Harsh language
  • talking too much about yourself or your business in ‘Me’, ‘We’ or ‘Us’ terms
  • Detailed descriptions that are hard to digest
What to include.

 

  • images that convey emotion and used in context
  • descriptions that can be expanded eg. Learn More links
  • Language that conveys emotion but not too fluffy

The Amiable

This is easier to talk about (I’m an Analytical/Amiable). Often perceived as calm and controlled, get on with most people, like to be heard but not the centre of attention.
What to avoid

 

  • Too much me-me talk
  • Over the top claims
  • Intrusive ‘in your face’ features like web presenters or auto-play videos.
What to include

 

  • Relevant, emotive images
  • Learn More links
  • Copy with a friendly, human tone.
“Ok I get it, but do I have to create 4 different websites to suit all personality types?” Not at all. Like most things when you’re dealing with various personality types and learning styles you cater for the masses, or the lowest common denominator. So here’s the master strategy:

The ‘Keep Almost Everyone Happy’ Strategy

  1. Use clean, clear, well-labelled and logical navigation
  2. Use relevant, realistic, friendly and emotive images
  3. Provide easy-to-digest content in ‘chunks’ with links to more detailed information
  4. Factual, relevant information without ‘marketing fluff’ (try it, it’s not easy!)
  5. Address the needs and problems of the internet user first, don’t just talk about yourself and your business

What ways have you tried to address the needs of different users, I’d love to hear your feedback!

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Comments

  1. Thanks Amedar, I appreciate your feedback, I’ll expand the content and make it a little easier.

Trackbacks

  1. Amedar…

    I do accept as true with all the ideas you’ve offered on your post. They’re really convincing and can certainly work. Nonetheless, the posts are too quick for beginners. Could you please prolong them a little from next time? Thanks for the post….

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